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Order & Shipping FAQs
What is your return policy?
We do not accept returns. For refund questions, please contact us
Will I receive an order confirmation e-mail?
You will automatically receive an e-mail confirmation as long as you have entered a valid e-mail address at the time of your order.
How is my order shipped? Where do you ship to?
Currently, we are only able to ship via UPS ground to the 48 contiguous states. Regretfully, we cannot ship to Hawaii, Alaska, or internationally (including Canada). UPS cannot deliver to a P.O. Box.
Do you ship on the day an order is placed?
Our gourmet popcorn is made fresh daily, and we generally ship out your order within 3 days after it is placed. If your order is time-sensitive, you can select your delivery date and we will try our best to deliver your order on the specified date.
DUE TO COVID-19 limitations, please expect a delay of at least 6 days from order to shipping.
What type of payment do you accept?
We accept MasterCard, Visa, Discover, Diners Club and American Express credit cards.
How long does the popcorn stay fresh?
Orders are packaged and shipped immediately after popcorn is freshly popped. Our caramel-based and sweet popcorn flavors stay fresh for about 30 days. Our savory flavors like Butter Me Up and Cheese Louise! stay fresh for about 10 days. Be sure to keep your packaging closed air-tight in between snacking (if it lasts that long)!
